Frequently Asked Questions

Have a question? You're in the right place. Browse the topics below or contact us directly — we're happy to help.

🚚 Shipping & Delivery

How long does shipping take?

Orders are processed within 2–5 business days after payment confirmation. Standard delivery takes 5–14 business days after dispatch, for a total estimated delivery time of 7–19 business days from the date of purchase. Large or freight items may require additional time and a scheduled delivery appointment.

Is shipping free?

Yes — we offer free shipping on most orders within the United States. Any exceptions will be clearly noted on the product page and at checkout. There are no hidden fees.

Do you ship outside the United States?

At this time, we ship within the United States only.

What carriers do you use?

Depending on the item, orders may ship via UPS, FedEx, USPS, or a freight/LTL carrier for oversized or heavy pieces. Standard freight deliveries are curbside unless a white glove upgrade is selected.

How do I track my order?

Once your order ships, you'll receive an email with your tracking number and carrier information. For freight shipments, tracking details may be provided after your delivery appointment is scheduled.

What if my item arrives damaged?

Please inspect your delivery immediately. If you notice damage, note it on the delivery receipt before signing, take clear photos of the item and packaging, and contact us at support@ivoryoakinteriors.com within 7 days of delivery. We'll arrange a replacement or full refund, including shipping costs.

🤝 White Glove Delivery

What is white glove delivery?

White glove delivery is a premium service where our delivery team brings your furniture inside your home, places it in the room of your choice, and removes all packaging materials. It's the easiest, most stress-free way to receive large furniture and mattresses.

How much does white glove delivery cost?

White glove delivery is available for $500. This option can be selected at checkout or by contacting us before your order ships.

Is white glove delivery available everywhere?

White glove delivery is available in most areas of the contiguous United States. Please contact us to confirm availability for your location before ordering.

🔧 Assembly

Does my furniture require assembly?

Assembly requirements vary by product and are noted on each product page. Many of our pieces arrive fully assembled or require only minimal setup.

Is assembly included with white glove delivery?

Yes — white glove delivery includes placement in your room of choice and removal of all packaging. If your item requires assembly, please contact us when booking white glove service so we can confirm what's included for your specific piece.

What if I need help with assembly after delivery?

Reach out to us at support@ivoryoakinteriors.com or call +1-207-407-5776 (Mon–Fri, 9 AM–5 PM EST) and we'll walk you through it or connect you with the right support.

↩️ Returns & Refunds

What is your return window?

You may request a return within 14 days of delivery. Items must be unused, uninstalled, and in their original packaging with proof of purchase.

How do I start a return?

Email us at support@ivoryoakinteriors.com within 14 days of delivery with your order number and reason for return. All returns must be approved before being sent back — unauthorized returns may not be accepted. Once approved, you'll receive return instructions and must ship the item within 7 days.

Who pays for return shipping?

Return shipping is the customer's responsibility unless the item is defective, damaged, or incorrect — in those cases, we cover the cost.

Is there a restocking fee?

A restocking fee of up to 25% may apply to change-of-mind returns.

When will I receive my refund?

Refunds are issued to your original payment method within 14 days after we receive and inspect the returned item. You'll be notified by email once your refund is approved.

Are any items non-returnable?

Yes — custom or made-to-order products and gift cards are non-returnable.

Do you offer exchanges?

We don't process direct exchanges. If you'd like a different item, return the original (if eligible) and place a new order.

🛡️ Warranty

Do your products come with a warranty?

Warranty coverage varies by product and manufacturer. Specific warranty details are listed on each product page. If you have questions about a particular item's warranty, please contact us before purchasing.

What does the warranty cover?

Most manufacturer warranties cover defects in materials and workmanship under normal use. They typically do not cover damage from misuse, accidents, or normal wear and tear.

How do I make a warranty claim?

Contact us at support@ivoryoakinteriors.com with your order number, a description of the issue, and photos. We'll work with you and the manufacturer to resolve it as quickly as possible.

💳 Financing & Payment

Do you offer financing?

We understand that high-quality furniture is a significant investment. Please contact us to learn about available financing and payment options for your purchase.

What payment methods do you accept?

We accept all major credit cards and other payment methods shown at checkout. All transactions are processed securely.

Is it safe to enter my payment information on your site?

Yes — our store is powered by Shopify, which uses industry-standard encryption to keep your payment information secure.

🪵 Product Care

How do I care for wood furniture?

Dust regularly with a soft, dry cloth. Avoid placing wood furniture in direct sunlight or near heat sources, which can cause fading or warping. Use coasters and placemats to protect surfaces from moisture and heat. For deeper cleaning, use a slightly damp cloth and dry immediately.

How do I care for upholstered furniture?

Vacuum upholstery regularly to remove dust and debris. Blot spills immediately with a clean, dry cloth — do not rub. For fabric-specific cleaning instructions, refer to the care tag on your piece or the product page.

How do I care for my mattress?

Rotate your mattress every 3–6 months to promote even wear. Use a mattress protector to guard against spills and allergens. Avoid jumping on the mattress or folding it, as this can damage the internal structure.

Do you sell replacement parts or accessories?

For replacement parts or care accessories, please contact us and we'll do our best to help.

📞 Still Have Questions?

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