Refund policy

EFFECTIVE DATE: November 2025

 

1. SCOPE AND INTENT

 


This Return and Refund Policy applies to all purchases made through the Ivory Oak Interiors website.


Ivory Oak Interiors is owned and operated by Ivory Oak Interiors LLC.


Return Window: 14 days from delivery

Refund Processing Time: 14 days after inspection

Return Shipping Costs: Covered by the customer unless the item is defective, damaged, or incorrect

Restocking Fee: Up to 25% may apply

 

 

 

2. CONTACT INFORMATION

 


For questions regarding returns or refunds, please contact us:


Email: support@ivoryoakinteriors.com

Phone: +1-207-407-5776


Business Address:

6 Ashley Drive

Gray, Maine 04039

United States


Hours:

Monday – Friday, 9 AM – 5 PM EST

 

 

 

3. RETURN ELIGIBILITY

 


Customers in the United States may request a return within 14 days of receiving the product, subject to the conditions below.


 

3.1 CONDITIONS FOR RETURN

 

 

  • Item must be unused, uninstalled, and in original condition

  • Item must be returned in original packaging

  • Proof of purchase is required

 

 

 

 

4. RETURN PROCESS

 


 

4.1 INITIATING A RETURN

 


To initiate a return:

 

  • Contact us at support@ivoryoakinteriors.com within 14 days of delivery

  • Include your order number and reason for return

 


 

4.2 RETURN AUTHORIZATION

 


All returns must be approved before being sent back.

Once approved, you will receive return instructions.

Unauthorized returns may not be accepted.


 

4.3 SHIPPING THE RETURN

 

 

  • Returns must be shipped within 7 days of approval.

  • We recommend using a trackable shipping method.

 

 

 

 

5. RETURN SHIPPING COSTS

 


Return shipping costs are the responsibility of the customer.


If the item is defective, damaged, or incorrect, return shipping will be covered by us.

 

 

 

6. SPECIFIC RETURN CONDITIONS

 


 

6.1 CHANGE OF MIND RETURNS

 

 

  • Must be requested within 14 days of delivery

  • Items must meet all return conditions

 


Refunds:

 

  • Issued to original payment method

  • A restocking fee of up to 25% may apply

 

 

 

 

6.2 DAMAGED OR DEFECTIVE ITEMS

 

 

  • Contact us within 7 days of delivery

  • Provide photos of the issue

 


We will offer:

 

  • A replacement, or

  • A full refund (including shipping costs)

 

 

 

 

6.3 INCORRECT ITEM RECEIVED

 

 

  • Contact us immediately

 


We will resolve the issue at no additional cost.

 

 

 

6.4 PRODUCT NOT RECEIVED

 


If your order does not arrive within the expected timeframe:

 

  • Contact us at support@ivoryoakinteriors.com

 


If confirmed lost:

 

  • Replacement or full refund will be provided

 

 

 

 

7. NON-RETURNABLE ITEMS

 


The following items are non-returnable:

 

  • Custom or made-to-order products

  • Final sale or clearance items

  • Gift cards

 

 

 

 

8. REFUNDS

 


 

8.1 APPROVAL

 


Refunds are issued after the returned item has been received and inspected.

You will be notified by email whether your refund is approved or rejected.

 

 

 

8.2 PROCESSING

 

 

  • Refunds are issued to the original payment method

  • Refunds are processed within 14 days after inspection

 

 

 

 

8.3 PARTIAL REFUNDS

 


Partial refunds may be issued if:

 

  • Items are returned damaged or incomplete

  • Items are returned outside the allowed timeframe

 

 

 

 

9. EXCHANGES

 


We do not process direct exchanges.


If eligible:

 

  • Return the item

  • Place a new order

 

 

 

 

10. LEGAL RIGHTS

 


This policy does not affect any statutory rights under applicable law.