Shipping policy

Effective Date: November 2025

 

SCOPE AND INTENT

 


This Shipping Policy applies to all orders placed through Ivory Oak Interiors.


Ivory Oak Interiors is owned and operated by Ivory Oak Interiors LLC.


We aim to provide clear, transparent, and reliable shipping information for all purchases made through our website.

 

Shipping Summary:

• Shipping Cost: Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout.
• Processing Time: 2–5 business days
• Delivery Time: 5–14 business days after dispatch
• Total Delivery Time: 7–19 business days
• Order Cut-Off Time: 5:00 PM EST

 

 

 

SHIPPING DESTINATIONS

 

We currently ship within the United States Only.

 

 

 

SHIPPING COSTS

 

 

  • Free USA shipping on most orders

  • Any shipping exceptions will be clearly displayed on the product page and at checkout

  • All applicable shipping costs are shown at checkout — no hidden fees

 

 

 

ORDER PROCESSING

 

 

  • Orders are processed within 2–5 business days after payment confirmation

  • Order Cut-Off Time: 5:00 PM EST

     

    • Orders placed before this time begin processing the same business day

    • Orders placed after this time begin processing the next business day

     

  • Orders placed on weekends or holidays will be processed on the next business day

 

 

 

 

SHIPPING & DELIVERY TIME

 

 

  • Standard shipping time: 5–14 business days after dispatch

  • Total estimated delivery time: 7–19 business days from the date of purchase

 


Large, heavy, or freight items may require longer delivery timelines and scheduled delivery appointments.


Delivery times are estimates and may vary due to carrier delays, weather conditions, or factors outside our control.

 

 

 

SHIPPING METHODS & CARRIERS

 


Depending on the product, orders may ship via:

 

  • UPS

  • FedEx

  • USPS

  • Freight / LTL carriers (for oversized or heavy items)

 


Freight deliveries are typically curbside delivery unless otherwise stated.

 

 

ORDER TRACKING

 


Once your order ships, you will receive an email with:

 

  • Tracking number

  • Carrier information (when available)

 


For some freight shipments, tracking may be provided after delivery scheduling.

 

 

 

DELIVERY INSPECTION & DAMAGE

 


Please inspect your order immediately upon delivery.


If your item arrives damaged:

 

  • Note any visible damage on the delivery receipt before signing

  • Take clear photos of the item and packaging

  • Contact us within 48 hours of delivery

 


Failure to report damage within this timeframe may limit our ability to assist.

 

 

 

INCORRECT ADDRESSES & MISSED DELIVERIES

 


Customers are responsible for providing accurate shipping information.


Orders returned due to incorrect addresses or missed delivery appointments may be subject to:

 

  • Reshipping fees

  • Restocking fees

 

 

 

 

SHIPPING & RETURNS

 


Shipping costs are generally non-refundable unless the return is due to:

 

  • A confirmed error

  • Damage

  • Defect

 


For full details, please refer to our Return & Refund Policy.

 

 

 

PRODUCT-SPECIFIC SHIPPING TERMS

 


Some products may have unique shipping requirements, lead times, or delivery methods.


These details will be clearly provided:

 

  • On the product page

  • At checkout

  • Or via email (if scheduling is required)

 

 

 

 

CONTACT INFORMATION

 


Ivory Oak Interiors

Email: support@ivoryoakinteriors.com

Phone: +1-207-407-5776


Business Address:

6 Ashley Drive

Gray, Maine 04039

United States


Business Hours:

Monday–Friday, 9 AM – 5 PM EST